FAQ
General Information
What is Pangasius fish?
Pangasius fish is a type of catfish native to Southeast Asia, known for its mild flavor, flaky texture, and affordability. It is widely used in seafood dishes worldwide.
Where do you source your Pangasius fish from?
We import our Pangasius fish primarily from top-quality farms in Vietnam, where it is responsibly farmed and processed under strict international food safety standards.
Why is Pangasius fish popular for import?
Pangasius fish is affordable, versatile, and has a mild, non-fishy taste, making it a popular choice for restaurants, wholesalers, and retailers. It is also a great substitute for other white fish like cod or tilapia.
Import & Quality Assurance
What quality standards do you follow?
We ensure our Pangasius fish meets international standards, including FSSAI Certificate. Our products are tested for contaminants, freshness, and quality before shipping.
How is the fish processed and packaged?
Our Pangasius fish is frozen immediately after processing to maintain freshness. It is available in various forms, including fillets, steaks, and whole fish, and is vacuum-sealed for extended shelf life.
Ordering & Shipping
How can I place an order?
You can place an order through email or by contacting our sales team directly. We provide personalized quotes based on your requirements.
How long does shipping take?
Shipping times vary based on the destination. Once the Shipment is done we will share you the Tracking Details.
Payment
What are the payment terms?
100% payment must be made at the time of ordering. It can be done through bank transfers, letters of credit, or online payment, depending on order size and customer location.
Storage & Handling
How should I store Basa fish after delivery?
Pangasius fish should be stored at -18°C (0°F) or below to maintain its freshness. Once melted, it should be used within 24 hours and not refrozen.
Do you offer bulk packaging options?
Yes, we offer bulk packaging for wholesalers and customized packaging solutions based on client needs.